Service Terms

Effective date: October 4, 2026 · Version 1.0

The key terms, in short

The work: we clean what we agreed to in your quote or checklist.
Paying: new clients pay a $50 booking deposit to hold the date, credited toward the first visit. You can move the date up to 3 times. Your first visit is paid when it is finished. After that, recurring clients are invoiced at the start of each month, prepaid. One-time, deep-clean, and move-in/move-out work is paid when it is finished. STR turnovers are invoiced when completed.
Cancelling: please give 24 hours' notice. There is no cancellation fee or lockout fee. A new client's $50 booking deposit is not refunded if that booking is cancelled (see section 5).
If something is missed: tell us, and we come back within 48 hours at no charge for areas in the agreed scope (residential and one-time work). STR timing is in section 7.
Damage: please tell us within 48 hours with photos. We answer within 5 business days.
Our limit: there is a limit on what we owe if something goes wrong. See the boxed text in section 8.
Keys: we do not receive or keep keys.
Nothing to sign: these terms apply when you book or let us start a visit.
Problems: talk to us first. Texas law applies. Small claims court is allowed.

This box is only a summary. The full terms below are what apply.

1. About these terms

These Service Terms are between you and Chabod Cleaning Services LLC ("Chabod," "we," "us"), San Antonio, Texas. They apply to cleaning work we do for you: homes, short-term rentals (STRs), deep cleans, and move-in or move-out cleans. By booking us, or letting us start a visit, you agree to them. Our Privacy Policy explains how we handle your information, and our SMS Terms cover texts.

We call the people who do the cleaning "our team members."

2. Quotes and booking

A quote is based on what you tell us and show us about the property: its size, the rooms, its condition, and what you want done. We confirm a booking in writing, by text or email. If the property turns out to be very different from what we were told, we will tell you before we start and agree any change in price with you first.

3. The work and your part

We clean what is in the agreed scope: your quote, checklist, or written instructions. Anything outside that is not included, but we are happy to add it if you ask.

To help us do a good job, please:

make sure we can get to the areas to be cleaned;
secure pets;
put away cash, jewelry, and fragile or valuable items;
tell us about hazards or existing damage we should know about;
tell us about allergies, or scent and product sensitivities, so we can plan for them.

We may skip or stop an area that looks unsafe, and we will tell you why.

4. Access and keys

We do not receive or keep keys. Where a property uses a lockbox or a door code, we use the access you provide only for the scheduled visit, handle it under our internal procedures, and share it only with the team members assigned to the job. Please tell us if you change a code or lockbox. If we cannot get in, see section 6.

5. Payment

First visit. For any new client, payment for the first visit is due when that visit is completed.
Recurring service. If you have a standing weekly, biweekly, or monthly schedule, then after your first visit we invoice you at the start of each month for that month's scheduled visits. The invoice is due before the first scheduled visit of that month (prepaid).
One-time, deep-clean, and move-in/move-out. Payment is due when the work is completed.
STR hosts and property managers. We invoice each turnover when it is completed, and payment is due on completion.
How to pay. As shown on your invoice. We do not collect card numbers on this website.
Price changes. For recurring service, we give you 30 days' written notice (text or email counts) before the month a new price applies.
Overdue invoices. We do not charge a late fee. We may pause service until an overdue invoice is paid.
If we cancel or miss a prepaid visit, we will reschedule it within 7 days, or credit or refund that visit's price on your next invoice.

Deposits. New clients: we ask for a $50 booking deposit to hold the date. It is credited toward your first visit. You can move the date of that first visit up to 3 times, and the deposit stays with your booking. If you need to move it more than 3 times, talk to us. If you cancel that booking, the deposit is not refunded. If we cancel or cannot do the work, we refund it in full. Recurring clients do not pay a deposit; their prepaid monthly invoices follow the rules in this section and in section 6.

6. Cancelling, rescheduling, pausing

We ask for 24 hours' notice if you need to cancel or move a visit. This is a courtesy request. There is no cancellation fee or lockout fee. A new client's $50 booking deposit is not refunded if that booking is cancelled (see section 5).

If you cancel a prepaid recurring visit with less than 24 hours' notice, we will reschedule it within 7 days if we can. If we cannot, we will credit that visit to your next invoice.
If we arrive and cannot get in, we will try to reach you and reschedule. If a client repeatedly leaves us without access, we may pause service.
You can pause or stop recurring service at any time with 24 hours' notice before the next visit. Amounts you prepaid for visits after that are credited or refunded within 14 days.
We may pause or end service if a property is unsafe, if our team is treated abusively, or after repeated unpaid invoices. If we end service, we credit or refund prepaid visits we do not perform.

7. If something is missed

Residential and one-time cleaning. If something in the agreed scope was missed or is not right, please tell us within 24 hours of the visit, and send photos if you can. That is a request, not a deadline. We want to hear from you any time, and the sooner you tell us, the easier it is to see what happened. We will come back within 48 hours at no charge to fix areas that were in the agreed scope.

STR hosts and property managers. Please tell us as soon as you find it, ideally within 24 hours, with photos. We return as soon as scheduling allows. When a guest is affected, we aim for the same day, subject to availability and access. We cannot guarantee timing.

8. Damage and our liability

If you think something was damaged, please tell us as soon as you can, ideally within 48 hours, with photos. This is a request, not a deadline. We will respond within 5 business days. We may ask for more photos or details, or to look at the item.

We are not responsible for damage that was already there before we arrived, for normal wear and tear, or for items that were already broken, loose, or unsafe.

LIMIT OF OUR LIABILITY. PLEASE READ THIS PART CAREFULLY.

TO THE EXTENT THE LAW ALLOWS, OUR TOTAL LIABILITY TO YOU FOR ANY LOSS OR DAMAGE CONNECTED TO A VISIT OR TO OUR SERVICES IS LIMITED TO THE AMOUNT YOU PAID US FOR THE VISIT IN WHICH THE LOSS HAPPENED. THIS LIMIT APPLIES EVEN IF THE LOSS WAS CAUSED IN WHOLE OR IN PART BY OUR OWN ORDINARY NEGLIGENCE.

WE ARE ALSO NOT LIABLE FOR INDIRECT LOSSES, SUCH AS LOST RENTAL INCOME, LOST OR CANCELLED BOOKINGS, REFUNDS OR COMPENSATION YOU GIVE YOUR GUESTS, OR LOST PROFITS.

THIS LIMIT DOES NOT APPLY TO: (A) BODILY INJURY OR DEATH CAUSED BY US; (B) LOSS CAUSED BY OUR GROSS NEGLIGENCE OR WILLFUL MISCONDUCT; OR (C) ANY RIGHT YOU HAVE UNDER THE TEXAS DECEPTIVE TRADE PRACTICES ACT OR ANOTHER LAW THAT CANNOT BE LIMITED BY CONTRACT.

9. Photos and video

We take photos and video of our work. We use them to show the job was done, to check quality, and to record the condition of the property, including when there is a question about damage. Section 9 of our Privacy Policy explains how long we keep them.

10. Your property and insurance

You confirm that you own the property, or that you are allowed to arrange cleaning there, for example as a host or property manager. You are responsible for insuring your property and its contents.

11. STR hosts and property managers

This section applies if we clean a short-term rental for you.

Your authority. You confirm that you may book work and grant access at the property.
Guests' belongings. We do not handle, and we do not take responsibility for, guests' belongings.
Problem reports. When we report a problem, we are describing what we notice while cleaning. A report is not an inspection or a repair, and it is not a promise that nothing else is wrong.
Your tools. We work with the scheduling and property-management tools you already use, such as Turno, Guesty, Hospitable, OwnerRez, Suite Ops, and Breezeway. We are not affiliated with those platforms.
Calendars and times. Calendar syncs and platform tools are conveniences. You stay responsible for accurate booking, check-out, and check-in times, and for telling us about changes. Same-day turnovers depend on those times and on our availability.
Linens and supplies. Unless we agree otherwise in writing (a text or email counts), you supply linens, towels, and consumables, and we restock from your supply. If we supply items by agreement, we bill for them as agreed.

12. Commercial work

Commercial and office cleaning is done under a separate written proposal. If the proposal and these terms differ, the proposal controls for that job.

13. Disputes

Talk to us first. If you have a problem, email or text us and we will try to fix it.

Before either side files a lawsuit, please send the other a written notice (email is fine) that describes the problem and what you want, and give 60 days to work it out. This is a step to help settle things. It is not a time limit on any claim.

Texas law applies to these terms. Courts in Bexar County, Texas, can hear a dispute, and either side can use small claims court. Nothing in these terms takes away a right you have under a consumer protection law that cannot be waived.

14. Changes and contact

We may update these terms. The version in effect when you book applies to that booking. These terms, your quote or proposal, and your invoices make up the whole agreement. You do not sign anything. If a part of these terms cannot be enforced, the rest still applies.

Send legal notices to us by email at home@chabodcleaningservices.com.

Chabod Cleaning Services LLC
San Antonio, Texas
Phone or text: (210) 480-6224